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Visitors' Guide

ATM

There is a Castle Bank ATM, located across from the vending area inside the main atrium lobby on the north side of the hospital. Non-Castle Bank account holders will incur a small fee when using this ATM.

Internet Access

Internet access is available in the Maternity Suites waiting area.

Intensive Care Unit

Please limit visitors to two at a time. If your family member has been admitted to the ICU (rooms 171-74), we ask that only immediate family visit and that you stop by the nurses station before visiting. Due to the specialized nature of this unit, we ask that there be no visitors under 14 without special permission.

Volunteer Services

If patients would like an errand run, within the hospital, a letter written, someone to talk to, a book, magazine, or a gift shop item, contact the volunteers at the reception desk at (815) 786-8484, Ext. 253210.

Mail and Flowers

Volunteers will deliver mail, flowers, and messages to nurses to be given to patients. Mail received after discharge will be forwarded to their home address.

Newspapers, Books, & Magazines

Complimentary newspapers are available. Magazines and books are available through the Volunteer Office or may be purchased in the Gift Shop. Call the volunteers at the reception desk at (815) 786-8484, Ext. 253210 for assistance.

Gift Shop

The Gift Shop, is located in the main lobby. The hours are as follows:

Monday - Friday 10:00 a.m. - 4:00 p.m.
Closed on Saturdays, Sundays and holidays.

Hotel Accommodations

Best Western - Timber Creek Inn

3300 Drew Avenue, Sandwich, IL 60548
630.273.6000

Food & Nutrition Services

Food service hours are as follows:
Continental Breakfast (no staff) 6:15 – 10:30 a.m.  (Sunday – Saturday); 
Lunch 11:30 a.m. – 1 p.m. (Monday – Friday) and 11:30 a.m. – 12:30 p.m. (weekends & holidays);
Dinner 5 – 6 p.m. (Sunday – Saturday)

Vending machines are located in the main atrium lobby next to the Gift Shop, and in the Pleasant Avenue lobby.

Patient Registration

All patient registration begins at the main lobby reception desk. One of our volunteers will then guide you to where your next destination within the hospital.